At Karefie Product Lakay, we value your trust and aim to provide a smooth, reliable, and transparent shopping experience. Please read our Order & Returns Policy carefully to understand how we process, ship, and handle returns for your purchases.
1️⃣ Order Processing
- All orders placed through our website are processed within 1–2 business days.
- You will receive a confirmation email once your order has been successfully placed.
- If any item is unavailable, we will notify you immediately with alternative options or a refund.
2️⃣ Shipping & Delivery
- Orders are shipped directly to the address you provide at checkout.
- Delivery times may vary depending on your location and carrier delays.
- Once shipped, you will receive a tracking number to monitor your package.
- Please double-check your shipping address to avoid delays or lost packages.
We are not responsible for incorrect addresses provided by the customer.
3️⃣ Returns & Exchanges
Alimentary/Food Products
Due to the nature of alimentary and food items:
✔ Opened or used products cannot be returned.
✔ Perishable items are non-returnable for safety and hygiene reasons.
Return Eligibility
A return may be accepted only if:
- The item arrived damaged, spoiled, or defective.
- You received the wrong product by mistake.
In these cases, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged or incorrect product
We will review your request and offer one of the following:
- Replacement product
- Store credit
- Refund (if applicable)
4️⃣ Refunds
Refunds are issued only after the item has been reviewed and approved by our team.
Once approved:
- Refunds are processed to your original payment method.
- Processing may take 3–5 business days, depending on your bank.
Shipping fees are non-refundable unless the return is due to our error.
5️⃣ Cancellations
Orders can only be canceled before they are shipped.
Once a package is in transit, cancellation is no longer possible.
If you need to cancel an order, contact us immediately at:
📧 Karefiellc@gmail.com
📞 239-961-0542
6️⃣ Customer Support
We are here to help with any questions, concerns, or issues related to your order.
Contact us anytime:
- Email: Karefiellc@gmail.com
- Phone: 239-961-0542
- Hours: 24/7 Support
Our Promise to You
At Karefie Product Lakay, your satisfaction is our priority. We handle every order with care and are committed to delivering quality products and trustworthy service.